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Location: Abu Dhabi, UAE Experience: 10+ Years Role Overview We are looking for highly experienced Senior Firco Support Specialist with deep expertise in Firco Continuity, Firco Trust, FSK, Firco Prediction Integrator (PI), and Firco Case Manager (CM API). The role focuses on production support, incident management, API integrations, automation, data validation, and system stability within a high-volume banking sanctions screening environment. Key Responsibilities Production Support Provide advanced production support for Firco Continuity, Firco Trust, and FSK. Monitor real-time screening queues, batch screening, and alert generation. Handle high-priority incidents including screening outages, watchlist update failures, API response failures, and decision-text anomalies. Perform Root Cause Analysis (RCA) and implement preventive actions. Ensure SLA adherence and regulatory compliance. Integration & Testing Perform UAT and production validation testing. Support integration between Firco and third-party AI adjudication tools. Configure and manage Firco Prediction Integrator workflows. Support inbound and outbound Case Manager API integrations. Develop and troubleshoot REST/SOAP APIs and JSON/XML payload mappings. Integration Troubleshooting Manage field-level mapping between PI and CM. Support real-time and batch integration models. Troubleshoot API throttling and timeout issues. Support system stability and continuous improvement initiatives. Required Skills & Experience 10+ years of hands-on experience with: Firco Continuity – v6 preferred Firco Trust FSK List Automation Firco Prediction Integrator Firco Case Manager SWIFT Strong experience with REST/SOAP APIs and JSON/XML transformation. Hands-on experience with Postman and SoapUI. Strong SQL skills with Oracle and SQL Server. Experience with shell scripting / Windows batch scripting. Experience with Fortra Automate. Exposure to AI adjudication platforms, name screening vs. transaction screening, and Azure/AWS is advantageous. Strong incident management, attention to detail, process improvement, and mentoring capabilities. 📩 Apply Now: careers@d4insight.com Job Details Role Level: Not Applicable Work Type: Full-Time Country: United Arab Emirates City: Abu Dhabi Company Website: http://www.d4insight.com/ Job Function: Information Technology (IT) Company Industry/ Sector: Information Technology and Services About The Company Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand. Report Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.