شرح موقعیت
Job Role: SAP SuccessFactors Consultant – Employee Central JD: Manage incidents, service requests, changes, and problem tickets through ServiceNow. Gather HR business requirements and configure SAP SuccessFactors Employee Central. Troubleshoot issues, meet SLAs, and prepare Root Cause Analysis (RCA) for recurring problems. Manage employee master data, data uploads, corrections, and validations. Configure role-based permissions, business rules, workflows, and system notifications. Support integrations with SAP ERP, S/4HANA, payroll, and third-party systems. Develop reports, dashboards, and analytics using standard reporting applications. Conduct testing, UAT, end-user training, and system audits. Maintain technical documentation as per DACO standards and templates. Coordinate with HR users, IT teams, SAP support, and vendors for issue resolution. 2. Primary Skills SAP SuccessFactors Employee Central (EC) Employee Central configuration and administration Incident, Problem, Change, and Service Request Management HR master data management and data migration Business Rules, Workflows, and Role-Based Permissions (RBP) Troubleshooting, RCA, and SLA management 3. Secondary Skills SAP Integration Suite (CPI), APIs, OData, and Web Services SAP ERP / S/4HANA and Payroll integrations SuccessFactors reporting, dashboards, and analytics Single Sign-On (SSO) and security configuration Import/Export, MDF, and mass data uploads UAT, testing, end-user training, and documentation ServiceNow ticketing tool HR data privacy and compliance 4. Expectations Strong hands-on experience in supporting and configuring SuccessFactors Employee Central. Ability to resolve HR system issues within agreed SLAs. Experience in integrations, data management, security, and reporting. Good communication and stakeholder coordination skills. Ability to prepare RCA reports, maintain documentation, and implement long-term fixes