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ServiceNow Senior Technical Consultant – IT Workspace Service Delivery (WSD) Job Summary We are seeking a highly skilled ServiceNow Senior Technical Consultant with deep expertise in Workplace Service Delivery (WSD) and strong, end-to-end platform capability. This role is ideal for someone who can translate complex workplace experience, employee journey, and service-automation requirements into scalable, enterprise-grade ServiceNow solutions. You will play a key role in modernizing employee services, improving service efficiency, and driving digital workplace transformation across the enterprise. Key Responsibilities Oversee the end-to-end delivery of ServiceNow WSD solutions, including Workplace Case Management, Workplace Reservations, Space Management, Visitor Management, and Workplace Service Portal experiences. Partner with facilities, HR, security, real-estate, and IT teams to understand workplace operations and design intuitive, efficient service experiences. Implement and optimize workplace reservation workflows, space utilization models, floor mapping, and workplace case processes. Deliver high-quality development and configuration across the ServiceNow platform, applying best practices in scripting, UI/UX, Flow Designer, and IntegrationHub. Provide technical leadership and guidance to project teams, ensuring alignment with architectural standards, governance, and workplace data-quality frameworks. Support integrations between ServiceNow WSD and building management systems, IoT sensors, access control systems, HR platforms, and ITSM processes. Contribute to continuous improvement initiatives by enhancing workplace visibility, improving employee experience, and enabling data-driven workplace operations. Stay current with ServiceNow roadmap updates, particularly advancement within the WSD suite, Employee Center, and related platform capabilities. Required Experience & Skills: 7+ years of experience implementing ServiceNow solutions, with at least 4+ years focused on Workplace Service Delivery or related Employee Workflow applications. Strong understanding of Workplace operations, facilities management, space planning, reservations, and employee experience design. Expertise in configuring Workplace Case Management, Reservations, Space Management, and Visitor Management; experience with floor mapping and CAD/BIM integrations is advantageous. Ability to design scalable, secure, and complaint WSD architectures aligned with enterprise governance standards. Proficiency in JavaScript, Glide API, Flow Designer, IntegrationHub, and Service Portal / Employee Center configuration. Experience collaborating with facilities, HR, security, and workplace operations teams. Experience working within Agile delivery environments. Bachelor’s degree in Computer Science, Information Technology, or a related field; relevant ServiceNow certifications (CIS-Workplace Service Delivery, CIS-Employee Service Management, CSA) preferred.