Servicenow Itom And Cmdb Architect

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Company Description Simmons Fox | CPQ · CLM · Enterprise Transformation is a global enterprise technology delivery network that connects clients, delivery partners, and specialist talent to build and run mission-critical platforms. The organization focuses on Salesforce, Revenue Cloud, ServiceNow, and AI delivery, providing senior-led execution backed by clear governance and board-level reporting. Simmons Fox supports organizations where both speed and quality are essential, helping them deliver complex transformation programs effectively. The company offers services including programme and project management, enterprise architecture, partner delivery networks, talent placement, programme recovery, and governance and reporting, creating impactful engagements for both businesses and technology professionals. Role Description The Servicenow ITOM and CMDB Architect role is a contract, on-site position based in Saudi Arabia. The architect will design, implement, and optimize ServiceNow ITOM modules and CMDB structures to support complex enterprise environments, ensuring data integrity, accuracy, and alignment with business and IT strategies. Daily responsibilities include collaborating with stakeholders to gather requirements, defining CMDB models and discovery strategies, configuring ServiceNow ITOM components, and establishing standards for configuration item relationships and service mappings. The role involves leading technical design sessions, guiding development and operations teams on best practices, troubleshooting integration and performance issues, and producing documentation for architecture, governance, and operational procedures. The architect will also contribute to continuous improvement initiatives, helping Simmons Fox and its clients enhance observability, automation, and service reliability. Strong expertise in ServiceNow platform architecture, with a focus on ITOM, CMDB design, Discovery, Service Mapping, and related modules. Experience defining and implementing CMDB data models, CI classification, relationship schemas, and governance frameworks in complex enterprise environments. Proficiency integrating ServiceNow with monitoring, cloud, and infrastructure tools (e.g., APM, NPM, cloud platforms, ITSM solutions) to enhance service visibility. Solid background in IT operations, ITIL processes, and service-oriented architecture, including incident, change, and configuration management practices. Ability to lead technical workshops, translate business requirements into scalable designs, and provide guidance to cross-functional technical teams. Strong analytical, problem-solving, and documentation skills, with attention to data quality, performance, and security considerations. Effective communication skills in a multicultural environment, with the ability to collaborate with senior stakeholders and present architectural recommendations clearly. Relevant certifications such as ServiceNow Certified System Administrator, ServiceNow ITOM/CMDB certifications, and ITIL Foundation are highly beneficial. Prior experience working in large-scale transformation programs, preferably in the Middle East or similarly complex regulatory and operational contexts.