شرح موقعیت
UC Expert - Design and implement a robust UC infrastructure to support IVR, voice, video, and collaboration tools.
مسئولیتها
- Bachelor’s degree in Computer Science, Engineer, or a related field.
- 8 to 10 years of experience in Unified Communications and telephony systems.
- Expertise in Unified Communications platforms such as Cisco, Avaya, Microsoft Teams, Zoom, WebEx.
- Lead the technical design and implementation of the UC environment with a focus on IVR-enabled solutions.
- Strong knowledge of IVR systems and integration with UC platforms.
- Proficiency in SIP, RTP, SBCs, gateways, PBX, and call routing configurations.
- Experience with voice network design, QoS, redundancy, and disaster recovery strategies.
- Understanding of integration with CRM, C2M databases, and contact center applications.
- Ability to troubleshoot UC and IVR performance issues and optimize call flows.
- Familiarity with telecom standards, VoIP protocols, and security best practices.
- Experience with monitoring, reporting, and performance management tools
- Proven experience in implementing and supporting IVR-enabled UC solutions.
- Relevant certifications preferred (e.g., Cisco CCIE Collaboration, Avaya ACIS, Microsoft Teams/Skype for Business, Genesys Certified Professional).
- Manage end-to-end integration of IVR with voice and collaboration platforms.
- Configure call flows, gateways, and session management.
- Optimize the UC infrastructure for performance, redundancy, and disaster recovery.
- Conduct interoperability testing with endpoints and IVR applications.
- Monitor system health and performance.
- Support deployment and User Acceptance Testing (UAT).